FAQ's

1. How long are shipping times?

Your products will ship within one to five days of you placing your order, and then take 10 to 20 days to reach your doorstep.  Each product at Sure Found has an estimated delivery time that you can find at the bottom of the product description.

2. What's your return policy?

Instead of returning items, you can contact us for a refund.  Let us know what went wrong, send along a photo, and we'll respond promptly regarding the next course of action.  Then, if possible, you can donate your product to a local charity or recycle it.  

3. Can I cancel my order?

Cancellations are possible if you do not receive your package within the time frame specified for each individual product.  Sometimes orders get sent out before we can process the cancellation.  So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

4.  I ordered multiple products but only received one?

In some situations you will receive more than one package in the mail.  This only occurs when the particular products you order are being held in different warehouses.  If this happens, then you will see more than one tracking number emailed to you. 

5. What happens if I receive the wrong product?

If there's an issue with your order - if it's the wrong size, wrong color, defective, or otherwise not exactly what you ordered - then simply notify us, and we'll give you a refund.  You won't be asked to ship the product back to us. 

5. Do you offer exchanges?

We do not offer exchanges.  However, if for any reason you didn't receive the exact product you expected, just let us know and will get it corrected.